Refund Policy

Last updated: October 19, 2026

All sales are final

Sadie's Nails sells electronic devices and accessories. Because of this, all sales are final. We do not accept returns, exchanges or refunds for change of mind, buyer's remorse, color preference, or because the item was not what you imagined. By placing an order you agree to this policy.

What we will fix

We stand behind what we ship. We will repair, replace or refund (our choice, in that order of preference) only in these cases:

  • Arrived damaged. The item was physically damaged in transit.
  • Arrived defective. The item does not power on or function when used as directed.
  • Wrong item. You received an item different from what you ordered.
  • Not delivered. Your tracking shows the package was never delivered, and you have not received it after the delivery window in our Shipping Policy has passed.

How to make a claim (required)

Email ckmightreview@gmail.com within 7 days of delivery with:

  • Your order number and the email used to order
  • Clear photos or a short video showing the issue and the outer packaging
  • For a device that will not work, a short video showing the problem and the steps you followed

We reply within 2 business days. Claims made after 7 days, or without the details above, cannot be approved. We may ask you to return the item before a replacement or refund is issued. Return shipping on approved claims is arranged by us. Unauthorized returns will not be accepted or refunded.

What is not covered

  • Change of mind, color or design preference, or dislike of how a printed design looks
  • Print results that vary with the photo or design chosen, nail surface, finger position, nail length or shape, or how the device was used
  • Problems caused by your phone, operating system, WiFi, or the app (the app is provided by a third party)
  • Misuse, drops, liquids, tampering, modification, or repair by anyone other than us
  • Opened, installed or used ink cartridges
  • Mystery boxes (contents vary and are not selectable)
  • Wrong, incomplete or undeliverable addresses entered at checkout, or refused or unclaimed packages
  • Customs duties, import taxes and brokerage fees charged by your country
  • Delays caused by carriers, customs or holidays after the item has shipped
  • The Extended Warranty and Shipping Protection add-ons once your order has shipped

Cancellations

You may cancel only before your order has shipped, by emailing us right away. Once an order has been processed or shipped it cannot be cancelled.

Lost, stolen or delayed packages

Once a package is handed to the carrier and shows as delivered to the address you gave us, delivery is complete. If you bought Shipping Protection, contact us and we will handle loss, theft or damage in transit under that add-on. Without it, we will help you with the carrier but cannot refund a package that tracking shows as delivered.

Disputes and chargebacks

Please contact us first. We resolve valid issues quickly and a direct claim is the fastest route to a fix. If you file a dispute or chargeback with your bank or card issuer without contacting us, or for a reason covered by this policy, we will respond with the order record, your acceptance of these policies at checkout, tracking and delivery confirmation, and our correspondence with you.

Your legal rights

Nothing in this policy limits any rights you have under the consumer protection laws that apply where you live, including rights for faulty or misdescribed goods that cannot be waived.

Contact

Sadie's Nails, Toronto, Ontario, Canada. Email: ckmightreview@gmail.com